PSHRA Cancellation Policies

Please review the cancellation policies in their entirety before making a purchase.

This is the official PSHRA cancellation policy for its products and services (these policies are subject to change).

A Note on Payment Processing

The most efficient way to submit payments is through our online forms and payment process. This option is available for all memberships, certifications, registrations, and store transactions. To make payments online, please add new items to your cart or view your profile and click "My Invoices." We only accept MasterCard or VISA. No credit card payments will be accepted via fax, phone, e-mail, or through the mail.

You may request a W-9 form by emailing us at

Account credits expire after 1 year.

Membership Cancellation Policy

PSHRA does not extend refunds, nor does it transfer payments for membership. Individual PSHRA Memberships are owned by the individual and Agency memberships are owned by the paying organization. Membership benefits are activated upon receipt of payment. Membership invoices are due within 30 days of the invoice creation date.

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Professional Development Course Cancellation Policy

Please review the cancellation policy before registering for a course.

PSHRA does not allow for the transfer of registrations to another participant.

A registrant may request cancellation/refund of their registration fee for a professional development course due to a medical/personal emergency ONLY. The inability to complete a course due to work commitments or insufficient completion time (on the part of the student) will not be considered a personal emergency.

Medical/Personal Emergency

A medical or personal emergency is defined as an unplanned event affecting the individual or immediate family member(s) (spouse, child, or parent). This emergency must occur within the time of registration and the conclusion of the course. A medical or personal emergency MUST be communicated IN WRITING and verified by your supervisor. The verification documents can be submitted to . We will review the request and provide a decision within 7 business days on a case-by-case basis.

Course Cancellation/Refund Requests by Students due to Medical/Personal Emergency

We reserve the right, at our sole discretion, to deny cancellation/refund requests in cases including, but not limited to the following:

  • A significant portion of the course (50% or more) has been accessed.
  • No attempt to login and no request has been received (within 10 business days of the start of the course).

All course materials provided by PSHRA must be returned in good condition and suitable for reallocation. Materials bought from an outside vendor are not eligible for refund.

If a refund is approved, 50% of the registration fee will be returned minus a $100 administrative fee.

Course Transfer to a Different Date Offering due to Medical/Personal Emergency

Participants may request a transfer to the same course with a different start date within the same year (not available for the last course of the year). Transfer requests will ONLY be approved if the student has completed 50% or more of the course. Students are allowed one transfer and will incur an administrative fee of $100.

Course Extensions

We do not offer course extensions of any kind.

Course Cancelled by PSHRA

PSHRA reserves the right to cancel any of its courses at any time. In the event of a cancellation by PSHRA, the registration fee will be credited to the institution or individual. PSHRA is not liable for any associated costs for that course including, but not limited to travel and accommodations. Materials directly bought from an outside vendor by the student or customer are not eligible for refund (i. e. textbooks or assessments).

Privately Sponsored Group Training Cancellation/Transfer Policy

To confirm a privately sponsored group training, a non-refundable deposit (20% of the invoice) is due before access is granted. The remainder of the invoice is due within 30 days of issue.

If a privately sponsored group training is cancelled by the customer, PSHRA must be contacted IN WRITING within ONE week prior to the start of the training. If a cancellation is made after this period, the customer will be responsible for paying all incurred trainer fees and an additional 30% of the total invoice.

For privately sponsored group trainings ONLY, registrations are transferable to another individual within the same organization at no cost. This can be arranged by notifying PSHRA up to ONE week prior to the start of the course.

For a privately sponsored group training (live or online) payment in full is due to PSHRA 30 days after the invoice is issued (including cost per student, trainer fees, and travel, if applicable). In the event a student is unable to participate (and a replacement cannot be identified), the agency will incur a 50% charge of the cost per student. The training invoice will be adjusted accordingly.

Materials bought directly from an outside vendor by the student or customer are not eligible for refund (i. e. textbooks or assessments).

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Certifications and Certification Exams

  • The IPMA-SCP Certification Application is non-refundable.
  • All Certification Exams are non-refundable.
  • Students may purchase up to 2 exam re-takes within one calendar year.
  • All Certification Study Guides are non-refundable.
  • Certification Exam logins and passwords will deactivate 45 days after the date of receipt. There will be no time extensions. Deactivated exam logins and passwords will not be reactivated. Please read the Certification Exam instructions thoroughly for additional policies.

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Annual Conference Cancellation Policy

Please review the cancellation policy before registering.

All conference invoices must be paid in advance (in full) in order to attend.

Conference Attendance Cancellation

  • Refund of 50% of the registration fee up to 2 months prior to conference.
  • Refund of 25% of the registration fee after 2 months and up to 3 weeks prior to conference.
  • No Refunds after 3 weeks prior to the conference.

Conference Attendance Transfer

Registration transfers within an organization may be approved for the current conference only (not for future programs):

  • First two transfers within the same organization will be free.
  • Additional transfer requests will incur a $100 administrative fee.

Cancellation and transfer requests MUST be communicated IN WRITING and be submitted to prior to the day of the conference.

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Assessment Cancellation & Return Policy

Administration and setup fees, online test licenses and live remote proctoring test sessions, and study guides are non-refundable. Damaged, defective, or incorrect items must be reported within 72 hours of delivery.

Unopened, shrink wrapped packages of ten test booklets that are free of stains, writing, or wear may be returned within 30 days of order shipment for store account credit only. Returned unused test booklets will be charged a $4.50 per test booklet return fee ($45 for the shrink-wrapped bundle). The store account credit issued may be used towards future assessment purchases. Account credits expire after 1 year.

Returns should be shipped to:

NPC South
NPC, Inc.
12985 Dunnings Hwy
Claysburg, PA 16625

Do not return assessment materials to PSHRA. Organizations are responsible for their secure disposal upon use and for providing the signed affidavit that the assessment materials were securely destroyed. Organizations that return assessment materials to PSHRA will be charged a disposal/processing fee of $50.00 per package.

Returns are processed within 60 business days after your item(s) are delivered to us. PSHRA is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

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Publications Cancellation Policy

All publication purchases are non-refundable.

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PSHRA Product Orders Cancellation Policy

All meeting supply orders (including, but not limited to PSHRA logo products and products suitable for meeting giveaways) are non-refundable.

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Revised: July 2023.