Professional Development Course Cancellation Policy

Please review the cancellation policy before registering for a course.

PSHRA does not allow for the transfer of registrations to another participant.

A registrant may request cancellation/refund of their registration fee for a professional development course due to a medical/personal emergency ONLY. The inability to complete a course due to work commitments or insufficient completion time (on the part of the student) will not be considered a personal emergency.

Medical/Personal Emergency

A medical or personal emergency is defined as an unplanned event affecting the individual or immediate family member(s) (spouse, child, or parent). This emergency must occur within the time of registration and the conclusion of the course.A medical or personal emergency MUST be communicated IN WRITING and verified by your supervisor. The verification documents can be submitted to [email protected] . We will review the request and provide a decision within 7 business days on a case-by-case basis.

Course Cancellation/Refund Requests by Students due to Medical/Personal Emergency

We reserve the right, at our sole discretion, to deny cancellation/refund requests in cases including, but not limited to the following:

• A significant portion of the course (50% or more) has been accessed.
• No attempt to login and no request has been received (within 10 business days of the start of the course).

All course materials provided by PSHRA must be returned in good condition and suitable for reallocation. Materials bought from an outside vendor are not eligible for refund.

If a refund is approved, 50% of the registration fee will be returned minus a $100 administrative fee.

Course Transfer to a Different Date Offering due to Medical/Personal Emergency

Participants may request a transfer to the same course with a different start date within the same year (not available for the last course of the year). Transfer requests will ONLY be approved if the student has completed 50% or more of the course. Students are allowed one transfer and will incur an administrative fee of $100.

Course Extensions

We do not offer course extensions of any kind.

Course Cancelled by PSHRA

PSHRA reserves the right to cancel any of its courses at any time. In the event of a cancellation by PSHRA, the registration fee will be credited to the institution or individual. PSHRA is not liable for any associated costs for that course including, but not limited to travel and accommodations. Materials directly bought from an outside vendor by the student or customer are not eligible for refund (i. e. textbooks or assessments).

Privately Sponsored Group Training Cancellation/Transfer Policy

To confirm a privately sponsored group training, a non-refundable deposit (20% of the invoice) is due before access is granted. The remainder of the invoice is due within 30 days of issue.

If a privately sponsored group training is cancelled by the customer, PSHRA must be contacted IN WRITING within ONE week prior to the start of the training. If a cancellation is made after this period, the customer will be responsible for paying all incurred trainer fees and an additional 30% of the total invoice.

For privately sponsored group trainings ONLY, registrations are transferable to another individual within the same organization at no cost. This can be arranged by notifying PSHRA up to ONE week prior to the start of the course.

For a privately sponsored group training (live or online) payment in full is due to PSHRA 30 days after the invoice is issued (including cost per student, trainer fees, and travel, if applicable). In the event a student is unable to participate (and a replacement cannot be identified), the agency will incur a 50% charge of the cost per student. The training invoice will be adjusted accordingly.

Materials bought directly from an outside vendor by the student or customer are not eligible for refund (i. e. textbooks or assessments).